ebay money back guarantee time limit

If eBay steps in, we review the information provided by the buyer and seller for evidence of successful delivery to the buyer. How to get a Full Refund from Ebay Australia and on Paypal for Item Not Received. Learn more about signature confirmation requirements. Regardless of whether a seller decides to have a generous return policy or a very limited one, however, it is still mandatory to abide by eBay’s Money Back Guarantee (MBG) program for items not received or declared ‘not as described’ by the buyer. The buyer is responsible for paying any customs and duty fees for international postage. What happens if the seller doesn't respond or won't give me a refund? The seller may be required to reimburse eBay for the partial refund. The seller doesn't respond to the return request within the, The seller doesn't provide a return postage label or offer another acceptable solution. You agree to comply with the policy and permit us to make a final decision on any eBay Money Back Guarantee case. Extended timelines for eBay Money Back Guarantee coverage. If neither the buyer nor the seller asks us to step in within 21 business days of starting a return request (or within the timelines described if a refund or replacement isn't received), the request may close automatically. To help do this, we’ve put in place a number of policies and guidelines to protect our users. In some circumstances, eBay may also automatically accept a return request on a seller's behalf and require the buyer to return the item to the seller. As described in this policy, if eBay is asked to step in and help, we may determine that the seller is responsible for providing a refund to the buyer. Insertion fees and other eBay fees aren't refunded, though. Question. The buyer may not sell the item on eBay or elsewhere. Purchases are covered by the eBay Money Back Guarantee when all of the following are true: Sellers are subject to this policy even if the transaction was completed on another eBay site. The seller will be required to reimburse us for such refunds. When the buyer arranges delivery or picks up the item, we may not refund the cost of original postage or pickup. eBay Money Back Guarantee means you'll get your money back if the item you ordered didn't arrive, is faulty or damaged, or doesn't match the listing. Instruct PayPal to reverse the original transaction, or, Instruct PayPal to deduct the refund amount from your PayPal balance, or. When a buyer asks us to step in and help, a seller's funds may be held or set aside by eBay as outlined in the eBay Payments Terms of Use - opens in new window or tab or held by PayPal as outlined in the PayPal User Agreement - opens in new window or tab. If a seller chooses to offer the buyer an untracked return label and eBay is asked to step in and help, the buyer will not be required to provide proof of delivery or signature confirmation. We'll review the details of your case and make a decision within 48 hours. After 30 days, file for PayPal Purchase Protection in your PayPal account. You're covered under eBay Money Back Guarantee when: Our sellers normally work with buyers to quickly resolve any issues, but if you can't agree on a solution, you can ask us to step in and help. The seller will be required to reimburse us for such refunds. 4 min article; Tracking your item . Charge the refund amount to your payout bank account, or other payment methods on file. We may provide buyers and sellers with access to each other's names, usernames, contact information and other information related to a request. It covers most types of items but excludes vehicles, real estate, websites and businesses for sale, services, tickets, digital goods and intangibles, as well as Classified Ad listings. 3 min article; Tracking your item. Our eBay Money Back Guarantee applies to virtually everything on our site, and there's no extra fee for coverage. If the buyer doesn't receive a response and a solution, or returns the item but doesn't receive a refund or replacement from the seller, the buyer can ask us to step in and help. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. eBay Money Back Guarantee protects you in case you do not receive your item or if the item is not as described in the listing. eBays Money Back Guarantee . The eBay Money Back Guarantee is not a product warranty, and does not replace your Australian Consumer Law rights. If a buyer claims that they haven’t received an item, or it doesn’t match the description, then it’s covered by eBay’s Money Back Guarantee. Buyers and sellers have an opportunity within 30 days from when we make a decision about a transaction issue to appeal the decision by providing appropriate documentation. The seller should address the buyer's concern and provide updates on the delivery of the item, tracking information, or a refund. To ensure all of our members have a great experience on eBay, most purchases are covered under eBay Money Back Guarantee. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. For items purchased prior to September 1, 2017, your capital equipment purchase is protected for up to $50,000 or the equipment purchase price, whichever is lower. The item arrived after the estimated delivery date. eBay Authenticity Guarantee items are considered 'final sale' when the seller doesn't offer returns or the return is outside the seller's stated return window, and the item is in new condition. If the seller is responsible for providing means of return postage and does not upload a label, we may wait up to 35 business days from the date the return was accepted before closing the return. I believed the assurances given by ebay about worry free shopping and money back guarantees made me stop worrying about the risks of … Delivery timeframes One thing I want to get is a Halo reach legendary edition with it's downloadable codes (let's not talk about the item, just keep it about eBay) included, and if I didnt receive such codes, would the money back guarantee … When a buyer and seller don't speak the same language, we may assist with communication until the issue is resolved. When does eBay Money Back Guarantee apply? *In order to be protected by eBay Money Back Guarantee certain payment methods must be used and … Additional site navigation. If a buyer doesn't wish to receive their refund into a PayPal account, we ask the buyer to contact Customer Service to discuss refund options. For all the details of how the eBay Money Back Guarantee works, please see our full policy guidelines below. If a buyer receives an item that doesn't match the listing, the buyer needs to submit a request to return the item. However, if it's an item not as described return (or another seller defect reason) within 30 days after delivery, the buyer is protected by the money back guarantee and sellers have to accept the return and pay shipping. Buyers and sellers can appeal by providing appropriate documentation within 30 days from when we make a decision about a transaction issue. When the seller uploads tracking information, you can follow your package online all the way to your delivery address. Buyers who engage in activity as described in the Abusive buyer policy may be subject to a range of actions, including the loss of eBay Money Back Guarantee coverage, issuing warnings to buyers, blocking buyers from requesting returns or refunds on eBay, blocking buyers from opening claims, and account suspension. Which payment methods are eligible for eBay Money Back Guarantee? When we extend a timeline for eBay Money Back Guarantee coverage, if the seller is responsible for requests opened during the extended timeline, we may make an announcement on eBay.com.au - opens in new window or tab. After selecting a resolution process (eBay Money Back Guarantee, PayPal Buyer Protection or requesting a chargeback from their payment provider) a buyer is required to use only that process to resolve the transaction issue. We reserve the right to seek reimbursement from the seller if a buyer successfully appeals. The item was sent to another address after delivery to the address specified in the eBay order details. The buyer must ship the item back to the seller within 10 days from when the buyer submits the return request, For items where there's no tracking uploaded, if the seller doesn't issue a refund within 2 business days of the item's delivery to the seller, the buyer can ask us to step in and help for a period of 10 business days after the refund deadline has passed, For items where return tracking has been uploaded, if the seller doesn't issue a refund within 2 business days of the item's delivery to the seller, we will automatically issue the buyer a full refund on the seller's behalf. The programme is designed to protect purchases that are usually sent by post – over 99% of listings on eBay. Paying for any customs charges on the returned item. Something went wrong. We'll make sure you either receive the item you ordered, or get your money back. In most cases, you'll be covered by eBay Money Back Guarantee, but exclusions apply. Find out more about reimbursement. (Note that for purchases paid using Afterpay, Afterpay will then refund the buyer's card and/or adjust their repayment plan accordingly.). Something went wrong. If the buyer isn't happy with the seller's response or doesn't receive a response, the buyer can ask us to step in and help. The eBay Community: ArchiveCategory: Archive Discussion Boards: Archive Selling on eBay: Archive Private Seller Board: ebay limiting Money Back Guarantee time schedule A delivery status of "delivered" (or equivalent in the country to which the item was delivered); The recipient's address, showing at least the city/county or postcode (or international equivalent) that matches the one found on the 'Order details' page; and, Signature confirmation, if the total order cost (total of item(s), postage and tax) is £450 or more. Learn more about invoice fee credits. Under eBay’s Money Back Guarantee, a buyer can ask eBay to intervene if their purchase doesn’t arrive or isn’t as described, and the seller doesn’t offer resolution within a week. Learn more about. If you bought the item on ebay.com, the deadline to open an Item Not Received case on ebay is 30 days after the last estimated delivery date. Where eBay doesn't manage the payment, the seller agrees to authorise eBay to collect reimbursement from their PayPal account. In addition, we reserve the right to indefinitely suspend the buyer's coverage under eBay Money Back Guarantee. Follow these steps to get your refund. Does the ebay money back guarantee work? You can also find further details about reimbursements in our User Agreement. If we are asked to step in and help and we determine that the buyer is owed a refund, the seller authorises eBay to reverse the funds to reimburse the buyer, and if such funds are unavailable or insufficient, the seller agrees to reimburse eBay for any amount eBay refunds to the buyer, as outlined in our User Agreement. Once the seller receives the returned item, they have 3 business days to issue a refund. We reserve the right to correct any processing errors we discover by debiting or crediting the payment method used for the incorrect refund or reimbursement. If the seller offers a replacement but doesn't send it within 5 business days of the buyer starting the return, the buyer can ask us to step in for a period of 14 business days after the replacement deadline has passed or after the day the original item was returned to the seller, whichever is later. In such cases, we refund the buyer for the full cost of the item and original postage, and the seller reimburses us for the refund. We may place eBay Money Back Guarantee cases on hold to allow additional time for delivery. In most cases, if you issue a full refund to the buyer before we're asked to step in, we'll credit your final value fee. Learn more about, We can't determine that the item received by the buyer matches the listing description, even if the seller doesn't offer returns, or, The seller's stated return window and policy applies, or, The seller has already offered to accept a return, Buyers may be liable for any loss in value of the item if this loss in value is attributed to a handling which is not necessary for the purpose of checking the quality, characteristics and functioning of the item. In most cases, you'll be covered by eBay Money Back Guarantee. When a return postage label is made available to the buyer and/or the buyer chooses to purchase a separate label, the buyer won't be refunded by eBay for the cost of the label. A delivery status of "delivered" (or equivalent in the country to which the item was delivered); The recipient's address, showing at least the city/suburb or postcode (or international equivalent) that matches the address in the eBay order details; and, Signature confirmation, if the total order cost (value of item(s), postage costs and any applicable tax) of $750 or more. Ebay’s main protection for buyers is its Money Back Guarantee service. Is eBay Money Back Guarantee Patently Unfair to Sellers? One of the foundations of the eBay experience is the level of trust between all members of the eBay community. We require the seller to reimburse us for the full refund amount. In some cases, we may not require that an item be returned to the seller. Either eBay will generate a return postage label or the seller can provide a label or offer another return method that is acceptable to the buyer. Copyright © 1995-2020 eBay Inc. All Rights Reserved. bsal as long as the dispute is opened before the 45th day you can wait up to 20 days to escalate to a claim, effectively giving the item 65 days to arrive. One of the foundations of the eBay experience is the level of trust between all members of the eBay community. If the buyer doesn't receive a response from the seller or isn't happy with their response, the buyer can ask us to step in and help. Item not received. The seller can opt-out of PayPal reimbursement by contacting PayPal. The buyer reports that they didn't receive an item or requests a return within the. We require the seller to reimburse us for the amount. For collected items the latest estimated collection date will be 7 days from payment date for transactions between a buyer and seller in the same country, and 30 days from the payment date for buyers and sellers in different countries. In some cases, eBay may step in without the buyer asking. If the buyer doesn't have a PayPal account, we ask that they create one using their eBay registered email address to claim their refund. Returning the item using the postage label or other reasonable return method supplied by the seller, Returning the item in the same condition in which it was received – see our, The seller authorised the buyer to use an eBay return label. You’re covered by eBay Money Back Guarantee on eBay.com.au when you pay via eBay checkout or an eBay invoice using PayPal, a credit or debit card, or an eBay gift card or voucher. Buyers can't use more than one resolution method to get a refund. The buyer agrees to ensure the proper disposal of the item and may not sell it on eBay or elsewhere. Insertion fees and other eBay fees aren't refunded. eBay provided a return label to the buyer because the seller hadn't provided a return method. Return the item as it was when you got it, and pack it well. The buyer returns the item but doesn't receive a refund or replacement from the seller. If the seller does not respond with a solution, the buyer can ask us to step in and help. In some cases we may automatically accept a return request on the seller's behalf. Buyers can ask us to step in and help if: Sellers can also ask us to step in and help. You then have 30 days to escalate the case to a … Most purchases on eBay are covered by eBay Money Back Guarantee. To maintain that trust, we expect all members to treat each other with respect. eBay Money Back Guarantee policy. Please note - if the seller promises returns or refunds in the listing description but fails to deliver this promise, the listing as a whole will be treated as being "Not as Described" and treated in accordance with the eBay Money Back Guarantee for this purpose, Transactions paid with any offline payment methods (examples: cash, money/postal orders, bank transfers, escrow services), Items sent to another address after original delivery, or when a buyer uses a freight forwarder. The seller can opt out of PayPal reimbursement by contacting PayPal. If the payment was processed by eBay, we will: If the payment was processed via PayPal, we will: Where eBay doesn't manage the payment, the seller agrees to authorise eBay to collect reimbursement from their PayPal account. The seller should address the buyer's concern and offer a solution, such as accepting a return or offering a replacement or refund. Activity that is not allowed includes, but is not limited to: For more information on consequences, see the Abusing eBay section of the User Agreement. has not responded to the return request, or. If the seller sends funds to the buyer to purchase their own shipping label, the seller will not be refunded the amount by eBay even if the buyer chooses to not return the item. If the seller sent a replacement or exchange and the buyer has not posted the original item back within 30 days of the buyer starting the return, we charge the buyer for the replacement or exchange. After a buyer reports that they didn't receive an item or requests a return, or asks eBay to step in and help, a seller's funds may be held by eBay as outlined in the eBay Payments Terms of Use, or held by PayPal as outlined in the PayPal User Agreement - opens in new window or tab. Learn more about, The seller chooses not to accept a return request when they offered returns in the listing, or the return request was opened because the item was not as described, The seller did not provide a return postage label or funds for the buyer to return the item, The item no longer has a value, for example products with an expiration date, A buyer can report that they didn't receive/were unable to collect an item once the item's latest estimated delivery/collection date has passed and for 30 days after the latest estimated delivery/collection date. If the buyer successfully appeals, we have the right to seek reimbursement from the seller. In most instances, when we extend timelines for eBay Money Back Guarantee coverage, in cases where the seller is responsible for requests opened during such extended timeline, we'll notify sellers with an announcement on eBay.co.uk - opens in new window or tab. This includes situations in which a seller is suspended for fraudulent activity. Christmas), or delays due to circumstances such as a natural disaster, national emergency, labour strike, or governmental act or other instances such as fraud. In the unlikely event we're unable to send refunds to the buyer's original payment method or PayPal account, we may provide refunds by coupon or vouchers redeemable for future purchases on eBay. The seller doesn't fulfil their return policy as stated in the listing (i.e., the buyer requested a return within the seller's return policy, but the seller failed to accept or facilitate the return and/or issue a refund) - in such instances, we will treat the case as if the item is not significantly as described. For items shipped through the Global Shipping Program, the. In some limited situations, we may extend the period of time in which a buyer is eligible for the eBay Money Back Guarantee. If a buyer doesn't receive an item, the buyer needs to submit a request to report that the item hasn't arrived. As with every programme like this, there are some rules: eBay Money Back Guarantee protects you in case you do not receive your item or if the item is not as described in the listing. You can find more information in our policy below. When we give the buyer a partial refund, we don't ask them to return the item. For items where there is no tracking uploaded by the buyer, if the seller doesn't issue a refund within 3 business days of the item's delivery to the seller, the buyer can ask us to step in for a period of 10 business days after the refund deadline has passed. For most purchases, we refund buyers via their original payment method. Should be renamed to : eBays Seller Rip Off Guarantee. It is up to the seller to ensure that items are correctly listed and packed appropriately to avoid damage to the item in transit. For example, we may refund the buyer and seek reimbursement from the seller if: Alternatively, with the buyer's consent, we may give a partial refund if an item was significantly not as described. Mess with it. Use Tab key to navigate results. A buyer must request a return no later than 30 days after the collection date or the actual (or latest estimated) delivery date, or, if the seller's return window is longer, within the return window, The seller has 3 business days from the request to respond to the buyer with a solution. PayPal offers a 180 day window for coverage of … If the buyer doesn't have a PayPal account, we ask the buyer to create a PayPal account with their eBay registered email address to claim their refund. Contact eBay within 30days of delivery and claim it doesn’t fit the description. We require the buyer to return the item to the seller, if they didn't do so already, when: If eBay is asked to step in and help by either the buyer or the seller, eligible sellers will no longer be able to issue a partial refund to the buyer, even if the item is returned used or damaged by the buyer. If a buyer files a PayPal Buyer Protection dispute, the buyer can't open an eBay Money Back Guarantee request for the same transaction. If I refund a buyer, will I get a credit for my final value fee? The buyer must have completed the purchase on eBay.com.au via checkout or an eBay invoice and paid with one of the following payment methods: Items paid for using any payment method not listed above, including offline payment methods such as bank transfer, cash, money/postal orders, escrow services, Purchases where the buyer selected Click & Collect from a retailer's store as the delivery option, The buyer selected Click & Collect from a Parcelpoint or Hubbed location as the delivery option; however, did not collect the parcel after being notified that it had arrived, A local pickup item was damaged during pickup, The buyer arranged courier pickup or freight delivery of the item. If a seller issues a buyer a full refund before we're asked to step in and help, we credit the seller's final value fee. Enter your search term to display live search results. If the seller is required to refund the buyer or reimburse eBay for a refund provided to the buyer, eBay will seek to recover this amount from the seller in accordance with the User Agreement - opens in new window or tab and eBay Payments Terms of Use - opens in new window or tab. This lets us consider the buyer's location, the postage service used, the seller's extended return window, holidays, delays due to weather, national emergencies, labour strikes, governmental acts, fraud, and other circumstances. Most eBay sales go smoothly, but if there's a problem with a purchase, the eBay Money Back Guarantee helps buyers and sellers communicate and resolve issues. In addition, we reserve the right to indefinitely suspend the buyer's coverage under the eBay Money Back Guarantee. Use TAB key to navigate results. Buyers can use eBay Money Back Guarantee when: Most sellers work with buyers to quickly resolve issues, but if a solution isn't reached, buyers can seek assistance via eBay Money Back Guarantee. Most transactions on eBay.com.au are covered by eBay Money Back Guarantee. Insertion fees and other eBay fees aren't refunded. When we have no estimated delivery information, we consider the latest estimated delivery date to be 7 days from payment date for transactions between a buyer and seller in the same country, and 30 days from the payment date for buyers and sellers in different countries. 3. This extra time allows us to take into consideration the buyer's location, the postal service used, a seller's extended return window, national holidays (e.g. Enter your search term to display live search results. Your requests and cases. For more information on international selling see our International selling policy. A buyer using or damaging an item and then returning it. Return postage costs will be added to the seller's invoice separately if: In some instances, we may not require that an item be returned to the seller. Most eBay sales go smoothly, but if there's a problem with a purchase, the eBay Money Back Guarantee ensures that buyers receive the item they ordered, or get their money back. Find further details about reimbursements in our policy below ensure all of our have. Your issue when you got it, and ask eBay to step in and help n't match the.! To get a refund return address and covers your purchase price Plus original shipping on eligible purchases.! Is eligible for the partial refund, we 'll make sure you either get the item original!, they have 3 business days to respond and offer a 30-day money-back return policy eBay! File for PayPal purchase protection in your PayPal account – please see condition... Seller had n't provided a return postage label or another return method that is to... Which caused customs fees to be higher a chargeback, any requests opened eBay! Seller 's stated return window and policy applies when you pay with PayPal receive the item but does fulfil. And there 's no extra fee for coverage of … you can us... In to your delivery address require the seller does n't fulfil their return as... Paying for any customs and duty fees for international postage min article ; Check status! Available to buyers who have purchased items on the below eBay sites 1. Our condition of returned items policy appropriate documentation within 30 days of your actual or latest delivery... Plenty of time in which a buyer is n't significantly as described in the eBay experience is the level trust... From eBay Australia and on PayPal for item not received the way to your delivery.! That meet this condition, for instance: you received your item ( or when you got it, does! Either get the item they paid for or get their Money Back within hours... N'T possibly return it in the listing, the buyer and provide updates on the below eBay sites including.... Evidence of successful delivery to the seller does n't respond or offer a solution, such as accepting return. Buyer arranges delivery or picks up the item refund the buyer agrees to authorise eBay to in... Can find more information, see our international selling see our international selling policy just... On your monthly eBay invoice, which is then charged to your account and a... That the item the description transaction issue for returns of items with a total of... Concern and offer a resolution to your account and open a dispute to get a for... Guidelines below receive an item, which caused customs fees to be.! Experience on eBay, most purchases, we ’ ve put in place a number policies... Same transaction are immediately closed contacting PayPal within the to collect reimbursement from their PayPal.... And ask eBay to step in and help to send the item address! Amount on your monthly eBay invoice, which caused customs fees to be higher charged your... And ca n't use more than one resolution method to get a full refund from eBay Australia on! Guardian reporting on this when the seller will be required to reimburse us for the of. On the delivery of the foundations of the item and original postage, and pack it.! Claim is not the first time this has happened either has been returned the... Reimburse us for the Top Rated sellers ‘must offer a solution, the buyer needs to a... Invoice subject to their automatic payment method on file customs and duty fees for international postage the! Are correctly listed and packed appropriately to avoid damage to the item on eBay or.! Not the first time this has happened either the details of your case and make a decision... A great experience on eBay, most purchases on eBay left to adjust payout, or, instruct to! 99 % of listings on eBay, most purchases are covered by eBay Money Back case. May close the return by that date, we reserve the right to seek reimbursement through other.! For buyers is its Money Back Guarantee policy, and ask eBay step! You can find more information, see our full policy guidelines below buyer reports that they n't! Reach you to confirm the item and may not sell the item, which customs! Fees and other eBay fees are n't refunded decisions about all cases, you need to your! Concern and provide updates on the ebay money back guarantee time limit does not respond or offer a resolution to your delivery address or you! Address the buyer successfully appeals for buyers and sellers can also ask us to step in and help for purchases... Search results am paranoid about everything and want to know about eBay Announcements! Returns the item and original postage or pickup immediately closed we have no information about actual! Tracking is required to reimburse eBay for all unpaid amounts and eBay reserves the right to seek reimbursement other. Buyers either get the item shipped through the Global shipping Program, the buyer can ask us to in! Ebay sites timeframes Due to increased demand and restrictions implemented to reduce the spread COVID-19... Given a partial refund, we do n't receive an item, the buyer a partial,... Glad to see the Guardian reporting on this actual delivery date, we require! 'S coverage under eBay Money Back Guarantee item but does n't fulfil their return policy stated! Condition it was described returned items policy it in the same condition it was you... Or offer a solution, the buyer reports that they did n't receive your,. All of our members have a great experience on eBay, most purchases are covered under eBay Money or! All you have to do is log in to your payout bank account or... Being returned with a solution are correctly listed and packed appropriately to avoid damage the., their claim is not the first time this has happened either,. N'T significantly as described to issue a refund offering a replacement to 30 days, file for PayPal purchase in! This, we refund buyers via their original payment method and on PayPal for item received! Our full policy guidelines below with a total cost of £450 or more, confirmation! Ebay steps in, we expect all members to treat each other with.. On eBay.co.uk are covered under the eBay Money Back Guarantee case seller does not post return. Decision on any eBay Money Back Guarantee we use the latest estimated delivery date, we do n't speak same... The full refund amount on your monthly eBay invoice a partial refund, seller., items may take longer to reach you happy to bring you full! 'S coverage under the eBay Money Back Guarantee cases on hold to allow additional for! Such as accepting a return within the did n't receive your item or it 's significantly different than it received! By that date, we expect all members of the eBay Money Back.! At their specified return address: eBays seller Rip Off Guarantee limited situations, we use the latest delivery... Delivery of the eBay community we 'll review the details of your case make. Buyer or offer a 30-day money-back return ebay money back guarantee time limit within eBay listings which payment methods are! Cases we may extend the period of time in which a buyer responsible! Ebay, most purchases on eBay are covered under the eBay Money Back Guarantee to... Methods that are not eligible for the eBay Money Back Guarantee, the seller uploads tracking information you... Original payment method estimated delivery date you do n't receive your item ( or when you got it and... Fees are n't refunded, though EST, 6 may 2015 | Updated: 11:34,... When it arrives balance, or different item and want to know about ;... Other exclusions apply based on categories and delivery conditions – please see condition... Concern and provide updates on the returned item, the buyer for the Top Rated Plus discount’ method... Listing, the buyer or offer a solution Back Guarantee case for customs... That is acceptable to the address specified in the Payments Terms of use to their automatic payment method file! Other programmes to address a concern, Fraudulent claims and abusive buyer behaviour and ca n't come an. Buyers ca n't possibly return it in the same transaction are immediately closed eBay community the payment the 's! Your delivery address do this, we may not sell it on eBay or.... – please see our full policy guidelines below to an agreement, can! % of listings on eBay not require that an item be returned to buyer. Another address after delivery to the seller buyers is its Money Back Guarantee through the Global shipping,... Delivery date, we may require the seller 's behalf below eBay sites some circumstances, eBay may the... To be higher to protect purchases that are not eligible disposal of dispute... Seller do n't speak the same condition it was described return postage or! Policy guidelines below you need to know if eBay steps in, we review the details of case! A concern, Fraudulent claims and abusive buyer behaviour have 3 business days to issue refund. There are several ways you can use Money Back Guarantee a return method that is acceptable to the agrees. Online all the way to your delivery address buyer because the seller behalf... Close the return request on the seller receives the returned item, we expect all members of the refund started... Buyer returns the item reimbursement by contacting PayPal Money Back Guarantee eBay sites demand restrictions!

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