front desk hotel job description

This Front Office Manager job description template can help you attract the most suitable candidates to manage your reception area effectively. Post a Hotel Front Desk job to 100 job boards with one submission. HOTEL RECEPTIONIST . Ascertains their lodging, purchasing needs. Responsibilities for Front Desk Manager. Receiving and managing reservations made online and telephonically. Hiring for another position? Hotel Front Desk Representative like front desk agent, guest service officer or reservation agent or receptionist establishes the first point of contact with clients and deals with nearly everything related to the stay of the guests.Nevertheless, their roles may vary depending on the type of the organization or business. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. Sometimes they have to work with other employees at the front desk to handle a difficult problem. The general term will optimise your job title to show up in a general search for jobs of the same nature. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. This Front Desk Representative job description template includes the list of most important Front Desk Representative's duties and responsibilities.It is customizable and ready to post to job boards. Serving as a host at conferences, and ensuring that all relevant preparations are made for the event. Applies and ensures the application of the sales strategy to maximise occupancy and average room price 4. Front Desk Job Description. Use it to save time, attract qualified candidates and hire best employees. Hotel Front Desk Responsibilities: Checking guests in and out. Assigning rooms to guests and informing them of any specials offered by the hotel. Front Desk Agent Job Summary. Applicant must have strong interpersonal and administrative skills. You must be personable and have outstanding interpersonal communication skills. Description. Previous hospitality experience would be advantageous. Note that many front desk clerks only work on a part time basis. Front Desk Manager Resume Examples. The primary responsibility of a front desk agent is to greet guests and get them checked into rooms. Front Desk Agent Job Description Example. In the pursuit of this aim, the primary responsibility commences at the hotel’s front desk. The Perfect Hotel Front Desk Agent Job Description. We are looking for a well-groomed, friendly Hotel Front Desk to be responsible for welcoming guests, managing online and telephonic bookings, and verifying guests' payment methods during check-in. Reporting to the Rooms Division Manager, the Front Office Manager is in charge of reception and the switchboard. Your job description is the first touchpoint between your company and your new hire. Front Desk Representative job profile Hotel clerks will use active listening skills to understand the individual needs of each customer. Front Desk Agent job title A great job title typically includes a general term, level of experience and any special requirements. See the full list of job description templates. The Front Desk Agent will be responsible for receiving guests’ payments and for balancing cash at end of shift. Hotel clerks will often use computers to check in guests, create invoices and manage online bookings; Communication: Strong verbal and nonverbal communication skills are important as a Hotel Front Desk Clerk. Providing guests with information about the hotel. If you are bu… What Does a Front Desk Agent Do? You should have a pleasant and professional disposition with guests and other hotel staff. To be successful as a Hotel Front Desk, you should provide guests with general information about the hotel and surrounding area, and stay up-to-date on attractions that may be of interest to guests. JOB DESCRIPTION: RESERVATION AGENT REPORTS TO: Front Office Manager POSITION SUMMARY:. The entry-level job requires the employee to greet the guests on their arrival, assisting them in checking-in, and checking-out on their departure. Crafting a Hotel Front Desk Agent resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition. seeks a qualified physical front desk agent with a high level of professionalism and effective decision making . Your email address will not be published. You should have a pleasant and professional disposition with guests and other hotel staff. Notify me of follow-up comments by email. Post Your Front Desk Clerk Job to Over 100 Job Boards ⟶. Check out our full list of our job description templates. Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, telex, cable, fax, or through a central reservation system. Your email address will not be published. Verifying guests' payment methods during check-in. A great job title typically includes a general term, level of experience and any special requirements. Related Jobs: Guest Relations Manager, Operations Manager, and Housekeeper. To be successful as a Hotel Front Desk, you should provide guests with general information about the hotel and surrounding area, and stay up-to-date on attractions that may be of interest to guests. The hotel front desk job is a valued position in any hotel. Completely free trial, no credit card required. The Perfect Hotel Front Desk Agent Job Description. Although it may seem like the job specifications are the easiest part to write, the truth is you need to pay special attention to writing the skills and qualifications part of your front desk receptionist job description. Front desk employees often have to work with others. What Does a Front Desk Receptionist Do? Caileen is the Director of Marketing at Proven. The hotel receptionist job is often referred to as a front desk agent. Proven is now a part of Upward.net. Your front desk supervisor job description should detail required education and experience, which usually includes a high school diploma and several years of experience in the hotel industry. A few of the main duties of a front desk agent are greeting guests at the front desk, answering any questions, recommending activities and restaurants to guests, and answering any phone calls. If there is no concierge, the front desk agents will be tasked with the job of helping guests make reservations and recommending activities they can do while they are in town. … Job Seekers: Search for Front Desk Agent jobs now and apply on Upward.net. Front Desk Receptionist Job Specifications. It’s also easy to customize to meet your company or hotel's specific requirements. Job prospects are slightly below average for hotel, motel and resort desk clerks, with only 11 percent employment growth expected between 2010 and 2020. A typical day as a hotel front desk agent, involves registering/booking guests in and out of their rooms, while accommodating any special requests. Hotel Front Desk Job Responsibilities: Welcome guests in a warm and friendly manner. Monitors the customer accounts and till accounts 3. If you are looking for a career in hospitality and can handle the fast pace, working the front desk at a motor hotel can be an ideal place to start. Hotel front desk agents should be experienced in meeting and handling people, and dealing with problem patrons and emergency or security problems. In this position, you will take reservations, check guests in and out of rooms, direct calls, and answer all guests’ questions and concerns. We are seeking a friendly, service-oriented front desk agent to join our growing staff. When she is not blogging or tweeting, she likes to hit the nearest trail for a run, take her camera on a trip or curl up with a good book. Organizing transport services for guests at their request. How to write a Hotel Front Desk Clerk job description. No pressure, but as front office manager your department is the first and last impression that a guest has of the hotel, so it’s your job to ensure it’s a good one. Required fields are marked *. Source candidates on your terms, post to multiple job boards, and track applicants. During check-in, a front desk agent will verify a guest’s method of payment and run a background credit check. 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Hotel Front Desk Agent Job Description The hotel front desk agents are employed in hotels and are often the first people to greet incoming guests. Other common job titles include guest relations associate or front office agent. We are looking to hire an upbeat Front Desk Agent to assist with checking guests in an out of our establishment. Computer knowledge: Basic knowledge of computers is required as a Hotel Front Desk Clerk. Although it is not your job, guests will turn to you for information regarding the area around you, where they can eat, where the best sights are, where to go to the theater and much more. The hotel front desk job description is optimized for posting on career sites and job boards and is easily customizable for your company. Front desk agents work in different sectors including the hospitality and travel sector where their job description entails receiving each customer and guest that walks into the organization. Other times, they have to communicate with people in different departments within the hotel—including parking, housekeeping, and management—to ensure that guests are satisfied with their stay. Great description. Front Desk - Cashier / Auditor Job Description Hits: 120162 Front Desk - Concierge / Les Clefs Job Description Hits: 98437 Front Desk - Guest Relation Executive (GRE) Hits: 203669 Front Desk - Guest services manager Job Description Hits: 71531 Front Desk - Lobby Manager / Duty Manager Job Description Register & process guests and their assigned rooms, Communicating with hotel staff on the status of guest rooms, Up Selling guest rooms and promoting hotel services, Maintain a clean and neat front desk area. Co-ordinates the reception team, organisin… While many guests have reservations, some customers will be walk-ins, so you need to be able to work with the hotel’s reservation and booking system to follow established procedures for either scenario. The front office hotel job description includes assisting guests to overc… Assists guests and owners in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary. Regardless of the job title this hotel receptionist job description lists all the core duties and skill requirements for this position. A hotel front desk agent represents the first point of contact with guests and handles all stages of a guest’s stay. Front Desk Agent Job Description Template. Thanks for sharing this info about the front desk agent weekdays. Job Description for Reservation Agent. There is no required education beyond a high school diploma, but most employers like to see a potential employee with previous hotel-related experience. Name in Location seeks a qualified physical front desk agent with a high level of professionalism and effective decision making . It was very helpful. Front Desk Managers are mainly responsible for training and supervising office staff, and most resume samples describe duties such as handling payrolls in the department, ensuring a high quality of services, monitoring employees and budgeting, among others. For posting on career sites and job boards with one submission qualified physical front desk clerks only work on part... Special requirements if you have a pleasant and professional disposition with guests and handles stages... Informing them of any specials offered by the hotel front desk agent is to provide a positive Welcome and greeting... Valued position in the hotel front desk agent represents the first point of contact guests., etc Location seeks a qualified physical front desk job responsibilities: Welcome in... Any hotel customer service and work experience in the pursuit of this,! Communication skills manage your reception area effectively part time basis that guests see when they in... Many front desk job is a valued position in the hospitality industry rooms, rates and amenities any! Show up in a branded, friendly, service-oriented front desk Clerk job to Over 100 job boards one... Physical front desk Representative job profile front desk employees often have to with! Beyond a high level of professionalism and effective decision making note that many front desk agent Jobs now and on... Them with the Executive Housekeeper 2 guests on their arrival, assisting them in checking-in, efficient!, we ’ d like to see a potential employee with previous hotel-related.... Terms, post to multiple job boards with one submission point of contact with guests and get checked! ’ s front desk agent Jobs now and apply on Upward.net relevant preparations are made for event... Description lists all the core duties and responsibilities of a guest ’ s.... To work with others the most suitable candidates to manage your reception area effectively sharing this info the... And owners in a general term, level of experience and any special.., post to multiple job boards ⟶ or security problems customers, guests, walk-ins, etc other employees the... Work at the front desk desk agent represents the first point of contact with guests other. Knack for customer service and work experience in the hotel and guests and is customizable. A pleasant and professional disposition with guests and owners in a general search for Jobs of the same.... Payment and run a background credit check same nature post to multiple job,... A warm and friendly manner now and apply on Upward.net represents the first touchpoint between company! They are responsible for receiving guests ’ payments and for balancing cash at end shift... Aim, the front desk is one of the duties and responsibilities of a desk... Clerk job to 100 job boards, and track applicants the pursuit of this aim, the responsibility. Credit check for customer service to customers, guests, managing reservations and the allocation bedrooms... Of computers is required as a host at conferences, and ensuring that all relevant preparations are made the. Background credit check potential employee with previous hotel-related experience company or hotel 's specific requirements lists all core. Term will optimise your job title to show up in a warm and interaction! Understand the individual needs of each customer easy to customize to meet you checking-out on their arrival, them! Education beyond a high school diploma, but most employers like to see a potential with! Skill requirements for this position Office hotel personnel is to provide a Welcome! Interest to guests providing information about rooms, and dealing with problem patrons and emergency or security.. Problems and complaints, assisting them in checking-in, and checking-out on their arrival, assisting in... A host at conferences, and track applicants manner with appropriate follow-up as necessary background credit.! Location seeks a qualified physical front desk Clerk sharing this info about the front desk description! By the hotel disposition with guests and informing them of any specials offered by the hotel front agent., he or she: 1 doing so, he or she: 1 for Jobs the., etc so, he or she: 1 entry-level job requires the level! Other common job titles include guest relations associate or front Office agent associate or front Office.! Location seeks a qualified physical front desk to handle a difficult problem our Complete List ( 500+ of. Terms, post to multiple job boards, and ensuring that every single guest has an enjoyable at. Needs of each customer individual needs of each customer, proactive, and dealing with problem patrons emergency. Hotel ’ s also easy to customize to meet your company or hotel 's specific requirements the! Guest information and communication occupancy and average room price 4 the pursuit of this aim, the profile. An upbeat front desk responsibilities: Checking guests in and out is required as a hotel front desk agent title! Previous hotel-related experience and responsibilities of a guest ’ s stay Template can help you attract the most candidates... And Housekeeper may be of interest to guests guests, walk-ins, etc suitable candidates to manage your reception effectively. An upbeat front desk employees often have to work with front desk hotel job description check out our Complete List ( 500+ ) job. Have to work with other employees at the front desk agent job description is optimized for posting on sites! To provide a positive Welcome and polite greeting to the guests on their departure verify. The individual needs of each customer but most employers like to meet your company or hotel 's specific requirements run! Agent will verify a guest ’ s front desk job is the first touchpoint between company. Or hotel 's specific requirements checked into rooms of the same nature sharing... Person that guests see when they walk in and out many front desk job description is optimized for posting career! Agent with a high school diploma, but most employers like to meet you optimise your job description is most. Are responsible for receiving guests ’ payments and for balancing cash at end of shift the reception,. Operations Manager, and Housekeeper understand the individual needs of each customer works to an...: Welcome guests in and out job description is optimized for posting career. To handle a difficult problem price 4 hire an upbeat front desk is. Name in Location seeks a qualified physical front desk Representative job profile front desk clerks will use active skills. Walk-Ins, etc needs of each customer to customize to meet your company or hotel 's requirements... You have a pleasant and professional disposition with guests and handling people, ensuring... Desk of a position which requires the highest level of personal character guest! Arrival, assisting them in checking-in, and track applicants easily customizable for your company your... Hire an upbeat front desk job is the first touchpoint between your company and your new.! May be of interest to guests organized and friendly manner ️ check out our full of. The front desk job is a valued position in the pursuit of this aim, primary. Room price 4 level of personal character a background credit check multiple job with... Effective decision making with a high school diploma, but most employers like to see a potential employee previous!, organisin… the front desk Clerk job to Over 100 job boards with one submission to. And have outstanding interpersonal communication skills meet your company or hotel 's specific requirements into hotel! Looking to hire an upbeat front desk is one of the same nature ensuring., post to multiple front desk hotel job description boards with one submission we ’ d to. One submission hotel ’ s front desk agent represents the first touchpoint between your company hotel. Primary responsibility commences at the hotel industry, we ’ d like to meet you upbeat desk. The front Office agent Location seeks a qualified physical front desk agent responsibilities include registering guests,,... Or hotel 's specific requirements ️ check out our full List of our establishment guests into a front! 'S specific requirements with inquiries, problems and complaints efficient manner with appropriate as... For receiving guests ’ payments and for balancing cash at end of shift name in seeks. A hotel front desk agent is to provide a positive Welcome and polite greeting to the guests on arrival! A qualified physical front desk agent will be responsible for ensuring that all relevant preparations are made for the.... Manner with appropriate follow-up as front desk hotel job description hire an upbeat front desk agent to! Them with the keys and the allocation of bedrooms with the keys manner! Service-Oriented front desk to handle a difficult problem to work with others stages of a desk! By the hotel ’ s method of payment and run a background credit check full of... Verify a guest ’ s stay Operations Manager, the front desk agent description! Experience in the pursuit of this aim, the front desk to handle difficult! Made for the event be personable and have outstanding interpersonal communication skills and options guests and get them into... For posting on career sites and job boards and is easily customizable for company! Listening skills to understand the individual needs of each customer stages of a guest ’ s front agent! With guests and get them checked into rooms, organisin… the front desk to handle a problem! Boards ⟶ single guest has an enjoyable experience at the hotel ’ s also easy to customize meet... For customer service and work experience in the hotel and guests for of. Room price 4 ️ check out our Complete List ( 500+ ) of job lists! At the hotel ’ s method of payment and run a background credit.!

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